We used your company on the outward and inward legs of our journey. The outward journey was fantastic we were met by a greeter in the airport who then escorted us to the waiting cars. I was glad to see the cars where what I had booked 2 X SUVs with enough room for us and all of our luggage as arranged. However, our return journey was not so good. A car arrived with barely enough space for passengers let alone luggage, we managed at a squeeze to get passengers and luggage on board and we were advised another such car would be along shortly. A few minutes later a car arrived to take the remaining four passengers to the airport. It was a very small car and not at all what I had booked. He had space for only one large piece of luggage and 2 small pieces of luggage and only 2 passengers. We were advised they would send another car within 10 minutes and all would be well. I was left behind with my 13-year-old to await this coming vehicle. After 10 minutes I received a phone call saying no car was coming, we exceeded the luggage limit and we were to fend for ourselves to ‘get a taxi or something’. I am certain (and have the booking documents to prove it) I booked 2 x SUVs with enough space for 4 passengers as well as 8 large cases AND 8 small cases PER VEHICLE. I was distraught to learn I had been abandoned in New York City alone with a child and your company showed no remorse for this. I was then forced to pay for a taxi even though I had prepaid your company to escort all of our party to and from the airport. I contacted your company who responded once where lies where told and no follow up since despite numerous emails