Currently fighting to get a full refund, after being advised via WhatsApp due to an issue with original booking destination, which was accepted by the automated web booking system. I contacted Hoppa via their support website page and they advised me to rebook with credits received, at an added expense of 49.-Euros (what a surprise the price had increased) and 24.-Euros refund protection. After confirming I had rebooked, Hoppa support returned back to me that my refund application had been launched with the appropriate team, then silence! After requesting news on my refund several times I decided to apply myself. So apparently you do not get automatically refunded when you do this, you have to fill in an online form and it is at the discretion of Hoppa whether my reasons are acceptable to them or not. So this is where I find myself, one thing is that I will never ever book with Hoppa again, totally and utterly unacceptable service, book with Hoppa at your peril!