Karen Normington
Utter garbage Booked a return private transfer in Marrakech for a mini break , despite having paid up front and confirmed all the correct details the service didn't appear. After exiting the airport exactly at the pre arranged time to the meeting point were our driver was supposed to be waiting we found numerous companies and drivers holding up name plaques . We found our name stuck to a board and no driver , there was a phone number scrawled on it and we repeatedly rang it and got no answer. We tried the supposedly 24/7 24hr emergency contact provided numerous times, goes to a recorded message in Arabic . I rang the Hoppa UK contact number from the e ticket , another automated service that tried to connect with our transport service but stated it was unavailable and we should use the complaints procedure upon return ! Thanks for leaving us stranded with no help ! A couple of locals helped ringing various numbers and interpreting the Arabic mesage but they couldn't get through either. Lost an hour in all and then all the inconvenience of trying to get currency to use an ordinary taxi to start. Hoppa leaves you high and dry as they are not available to assist and don't fulfill their commitments. I will avoid in the future and spread the word of how poor their service is. I'm not confident of a refund as they won't respond to email and there's no way of discussing with a human
1 year ago
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hoppa has a 1.27 average rating from 106 reviews

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