ive always used Hoppa and always found them very reliable, ive just had an email to say sorry you had to cancel your booking for 17th April, your £37.57p has been credited to your account for when you next use Hoppa....hello i didnt cancel my booking, you did @ Hoppa, and why you decide to hold my money on account instead of offering me a refund is an absolute disgrace, you have no right to do this, who said i will use you again, and if i dont, ive lost my money, ive tried phoning them and all automated, you never get to talk to anyone, as some of you have said, they are just a money grabbing company, it seams you are right, im not going to leave it at this, dirty greedy company.......DONT USE THEM....they never reply to any phone call or email........last time i do ffs