I booked a Private Car Service (Mercedes) with Hoppa and according to their information on their website if that car is not available then "Your vehicle may not exactly match the image shown, in which case we'll provide you with a vehicle of suitable size and quality, meaning you’ll enjoy the same high standards". The reason why I paid for the Private Car Service was that its more comfortable and my partner has a bad back (Arthritic Back). I got picked up on the day of arrival (28/02/20) by a Volkswagen Mini Van even though i got a email confirmation saying it was going to be an Audi A6 then on my return to the UK I got picked up by the same driver in a Renault Mini Van. If I wanted a Mini Van Service from Hoppa on their website it would cost me around £60 for the cheapest. So I've paid for a Mini Van service for a high premium of £157.60. I did not receive the service i paid for, this is utterly unprofessional. I would never use this shambles of a company again, please avoid this company like the plaque. Their reviews speak for itself, horrible!