SHOCKINGLY BAD CUSTOMER SERVICE Have only put 1 star as no option for minus or zero stars, I had a Return transfer booked from Dalaman to Marmaris on the 19/05/20 my holiday was cancelled on the 17th, I immediately contacted Hoppa to change my transfer to the 15/09/20 Same airport even the same flight numbers. On the 20/05/20 I received an email saying that my transfer date had now passed and I could not change the booking or receive a refund. I replied to the email to say that my transfer hadn’t passed when I first contacted them to amend my booking but received a reply that said the only thing I could do was contact the complaints department and an email to contact them. I put all the details down including screen shots of my ticket number showing the date I contacted them. I received a reply that said there was nothing I could do as the transfer had passed, I contacted them again to explain that it hadn’t passed when I first contacted them, only to receive another email saying sorry for any stress this may cause but we are not prepared to do anything about it but I could have 15% of a one way journey if I wanted to book again. As somebody who has used Hoppa at least twice a year for the last 8 years and sung there praises I find this totally unacceptable, enough for me to write my first critical review of any Company. Be warned great company when things go well but you’re on your own when it doesn’t