Absolutely shocking customer service. In June 2022 the website gave the impression that Expansions in the NYC - Louie Vega was in stock, I paid for next day delivery and paid £45.99 via Amazon Pay. It didn't arrive and 9 days later I eventually got a reply to my email.... then the repeated excuses and missed delivery dates started. Then just a few days ago (now Dec. 2022), six months and 56 emails later, I received an invoice for another £18, apparently due to them having to source from another more expensive distributor. I refused and after numerous requests for a refund they did eventually pay my money back. No apologies from Neil. Worst record buying experience ever - avoid at all costs!