I hadn’t heard of Hortons Estate Agents but I received a leaflet through my door from Charlotte Poulton advertising their services. I decided to contact Charlotte feeling there was nothing to lose by learning more and I am exceptionally pleased that I did. Charlotte is proactive, indeed she even called round to my house before our initial valuation meeting to take external photos of my house whilst the sky was actually blue, a rare occurrence over the last few months! In our valuation meeting Charlotte explained about the company, the digital marketing and social media elements the company intended to utilise and all the various additional options that were available. Not once did she try and upsell any items which was tremendously refreshing in today’s house selling climate. I was impressed and instructed Charlotte at the end of our meeting and she has been by far, the best estate agent I have dealt with in the last 25 years. My photos, write up and information pack were created and sent to me for review exceptionally quickly. The amendments I requested were carried out same day and sent back to me for final buy off. As soon as the property went live on Rightmove a few days later Charlotte advised me and has been an utter delight to deal with from day one. Whatever she commits to she delivers on, if something outside of her control causes an issue she will reach out and keep you up to speed on what’s happening and how she intends to resolve. Not once have I had to chase Charlotte up for anything, which is so rare. There’s no waiting for the phone to be answered or leaving an answerphone message and no one calling back, Charlotte always responds…with good news or bad! Charlotte always remains upbeat in her communications offering advise and plans of action where needed. I have total confidence in Charlotte’s capabilities and would not hesitate to recommend her to anyone looking to sell their home. You will not regret instructing her, I only wish I had done so a year ago!