“An absolutely first rate and highly professional service has been offered by Hortons via Charlotte Poulton for whom nothing has been too much trouble. Communication has always been excellent and I have been kept informed about my sale every step of the way. This company/individual is highly recommended and I wouldn’t hesitate to use Hortons as may agent in any further property transaction.”
“Sophie Rattue handled the sale of our house and she provided a first class service from start to finish. Her communication and professionalism throughout is what helped the sale go through which wasn't with out its complications but she held it all together and got it over the line. I would have no hesitation in recommending Sophie and would 100% use her and Hortons again.”
“Emma was fantastic from the word go
Constantly kept us in the loop with everything going on.
Which was a godsend as she totally made us feel at ease within the whole process
I couldn’t recommend emma enough
She was amazing from start to finish”
“I hadn’t heard of Hortons Estate Agents but I received a leaflet through my door from Charlotte Poulton advertising their services. I decided to contact Charlotte feeling there was nothing to lose by learning more and I am exceptionally pleased that I did. Charlotte is proactive, indeed she even called round to my house before our initial valuation meeting to take external photos of my house whilst the sky was actually blue, a rare occurrence over the last few months! In our valuation meeting Charlotte explained about the company, the digital marketing and social media elements the company intended to utilise and all the various additional options that were available. Not once did she try and upsell any items which was tremendously refreshing in today’s house selling climate. I was impressed and instructed Charlotte at the end of our meeting and she has been by far, the best estate agent I have dealt with in the last 25 years. My photos, write up and information pack were created and sent to me for review exceptionally quickly. The amendments I requested were carried out same day and sent back to me for final buy off. As soon as the property went live on Rightmove a few days later Charlotte advised me and has been an utter delight to deal with from day one. Whatever she commits to she delivers on, if something outside of her control causes an issue she will reach out and keep you up to speed on what’s happening and how she intends to resolve. Not once have I had to chase Charlotte up for anything, which is so rare. There’s no waiting for the phone to be answered or leaving an answerphone message and no one calling back, Charlotte always responds…with good news or bad!
Charlotte always remains upbeat in her communications offering advise and plans of action where needed. I have total confidence in Charlotte’s capabilities and would not hesitate to recommend her to anyone looking to sell their home. You will not regret instructing her, I only wish I had done so a year ago!”
“Emma was excellent from start to finish, she was great at communicating with us and constantly kept us updated and informed of the progress of the sale throughout.
She was contactable whenever we needed to speak to her and very professional throughout.
For us just the simple things like creating a WhatsApp chat between us was brilliant as we all have busy lives, so to be able to leave a voice note or messages rather than more the traditional method of calling an office and hoping/ waiting for somebody to return your call.
So for what is a highly stressful time, Emma made it as smooth running as possible throughout for us.
If you are looking to sell your house, I would highly recommend Emma.”
“I don't normally do reviews although I always check what others are saying especially regarding services. This time I felt I had to give a very loud shout out for Emma from Hortons. She is a star, she was recommended to me by a friend of my daughters. From start to very trumatic finish Emma was professional, empathetic & extremely understanding. I have been going through one of the worse times of my life. while given no alternative than to sell my elderly fathers property, Emma kept me regularly informed, immediately responded to my calls messages & questions of which there were quite a few, giving me feed back & support when needed. Emma also recommended the solicitor Carol from Evans Derry at Marston Green who also turned out to be a god send. Just one last thing, Emma choose the buyer out of many potential buyers using her own gut feeling & experience, who also turned out to be perfect for what was a very emotional sale. Thank you Emma for everything I would & will be recommending you to anyone & everyone buying/selling a property.”
“Emma Gough was very professional but with a personal touch, she kept us informed every step of the way and gave us advice when needed. As first time buyers we didn't know what to expect and Emma really put us at ease and was very approachable and easy to liaise with. Emma was so friendly and professional from the viewing right up to completion and was at the other end of the phone throughout, couldn't thank her enough!”
“From start to finish I could not fault James or Zoe and made my first time buying experience memorable and stress free as possible. Not only was Zoe available to answer all my questions the support she provided me from start to finish was amazing and I honestly would not of got through without her.
James from the start answer all my questions pre offer stage and explained all the finer details.
Would strongly recommend either of them.”
“First class professional Estate Agent in Emma Gough. She kept us informed every step of the way regarding the buyers . Emma has a polite and calm way of dealing with what was a complex situation and she kept everyone happy to the closing of this sale. Thank you Emma.
Katie and Sean”
“Thank you Emma Gough for a smooth transition from
Start to finish . You really helped us with our choice. Fell in love with the property straight away.
You were very supportive and helpful really appreciated all your help”
“James initially showed us round and was a great help, Zoe took over and was an absolute superstar helping speed the process along.
Very quick to communicate and always keeping us in the loop.
Would definitely recommend to anybody looking to buy/sell.”
“Excellent service from Hortons. Emma Gough kept me updated throughout the sales journey. Approachable and kind. Clear communication on potential buyers, organising viewings, taking me right up to the exchange date. Thank you, Emma. Highly recommended.”
“Gian, was a pleasure to work with. Highly professional, knowledgeable knows his markets and very friendly. As ours was a probate sale, Gian gave good advice about the timing of the sale. His handling of the viewings, was second to none. Ee were kept fully up to date in each step if the process, better than the communication from our solicitor. In the day we completed Gian was on top.of everything. I would not hesitate in recommending Gian and Hortons.”
“We felt very comfortable and in good hands with Zoe. Being first time buyers, it can be quite daunting, but she made us feel reassured and kept us in the loop throughout the whole process. We felt she went above and beyond, and nothing was too much trouble. We would 100% recommend her to friends and family in the future. Thank you so much Zoe! :-)”
“Zoe is the most committed, talented and amazing estate agent I've ever come across. She managed to sell our house within days of us seeing a house we wanted on Rightmove to enable us to offer asap. The photographs and videos taken of our house are amazing.The attention to detail in getting the shot was so appreciated. (E.g coming back on her day off to retake the garden photos as the sun had come out the next day) definitely lead to the huge amount of interest we had. We had 7 viewings booked back to back two days after our house went on which shows her talent. I had afew work colleagues moving at the same time and they even commented how I'd had come contact with Zoe in afew hours, keeping us up to date with offers and putting in offers, than they had had with there estate agent in the whole process. If we were to ever move again I'd be calling Zoe straight away as I'd have such trust in her to get us the best house price possible at speed aswell. Huge thank you to the incredible Zoe for your hard work!”
“Zoe was so helpful and attentive throughout the entire duration of our sale. We chose to go with Zoe after experiencing difficulties and resistance from other estate agents regarding our property which was under the government S106 scheme. Zoe immediately reassured our worries with her vast knowledge and experience of the S106, and went above and beyond to make sure the sale went smoothly. Zoe was always on the ball and would update us daily. Not only was Zoe exceptionally professional and proactive, but she was also extremely understanding of our circumstances and empathetic to both myself and ex partner. Zoe made what I was expecting to be the most stressful and difficult period of my life a lot more bearable and I can’t thank her enough! I would strongly recommend Zoe’s services to anyone selling their property.”
“If we could give more than 5 stars we would! Gianfranco was outstanding- super agent and could not recommend him enough. Clear communication, unbelievable worth ethic and commitment to doing the best for his clients.”
“Fantastic service from Eliot. Fully supportive on a complex situation, I would definitely recommend his services...always kept us upto date and we appreciated his patience and understanding. Also a very nice person.”
“We had struggled to sell our house with having it sat on the market for nearly 2 years with no luck. Then Franco came along and we sold within 6 weeks! Everything from start to finish was super smooth. Franco you are a legend and we cannot recommend you enough!!! You made our dreams of moving to LE2 come true THANK YOU!!
See you in the crad! Jess, Jack & Agnes x”
