“I would highly recommend Gianfranco from Hortons after he sold my mum's property. From the start he helped set-up WhatsApp Group for all the executors. Communication was excellent, giving regular updates, ready to advise and listened to our requests. Due to living in London he attended all the viewings on my behalf.”
“James from Hortons managed the viewing and offer process as well as completion day for my sale. It was a highly professional and positive viewing experience as James allowed me plenty of time to look around each room in my own time. It was really important as a first-time buyer that I was able to thoroughly take in the property and ask questions without feeling rushed or on a schedule - James was very happy to accommodate and provide answers throughout. I also had a smooth move-in day as James was ready at the property to hand over the keys and even helped me to check the meter readings at the property - as well as the condition of all the rooms - which I was very grateful of as a newbie to the process!”
“Our house sold very quickly both times after the first sale fell through due to the higher chain. Got lots of viewings of our property and felt it was fairly and realistically priced. Zoe was brilliant at keeping the communication between our buyer and the higher chain which helped to keep everyone in the loop and sale progressing. Good communication with Hortons.”
“A very professional company that went above and beyond with communication and handled all matters in a very diplomatic and concise way when liaising with all parties involved ensuring a smooth sale and process .”
“I have just exchanged contracts approximately six weeks (!) after first reaching out to Franco to organise a viewing. Buying a house is described as one of the most stressful experiences in life but this has been totally stress-free and I can say truthfully that Franco played a huge part in that. The communication was not just impeccable, but also incredibly warm and friendly. Franco is an excellent representative for his industry and Hortons - really happy to recommend him.”
“Emma is absolutely fantastic, she sold our house within a week and kept us up to date every step of the way, going above a beyond our expectations! Thoroughly professional with a down to earth approach she made the whole process a lot easier and we cannot recommend her enough. Thank you Emma for providing an amazing service!”
“Mark has been amazing from the start and came recommended to us by annother Clent, Professional,helpful, patient,supportive ,we felt like he was on our side from the start ,fab”
“Outstanding support from Zoe at Horton's - a first-time buyer's lifeline!
Life jackets don't look like much when you're standing on dry land. It's only when the waves are crashing over your head that you understand their true value. That's the conveyancing process for a first-time buyer, and Zoe was the only thing that kept me afloat.
From the outset, Zoe demonstrated exceptional professionalism and care. Early on, she had to deliver some difficult news about changes at the top of my chain that could potentially hold things up. Despite the negative nature of the update, I came away from our conversation feeling reassured and informed rather than anxious. She took the time to explain everything in detail, provided the context I desperately needed as a first-time buyer, and ensured I had all the information necessary to understand the situation.
The conveyancing process in the UK is complicated, outdated, and at times completely bewildering - especially for someone navigating it for the first time. I relied heavily on expert advice, and Zoe proved to be exactly the professional I needed. With 20 years in the property industry, she's truly seen it all before, and I felt the benefit of that expertise immediately.
I faced several significant challenges during my purchase, including poor communication between solicitors in the chain - which often led to a frustrating vacuum of information - and a land registry issue that threatened to delay completion by several months. Throughout it all, Zoe was the one person I felt I could entirely trust and rely on during what was an extremely uncertain and stressful time.
What sets Zoe apart is her proactive approach. She went above and beyond to facilitate communication between all parties, consistently chased for updates, and took action to ensure avoidable delays didn't materialise. She is also extremely sensitive to her buyers and sellers needs, demonstrating a level of emotional intelligence that is all too rare.
It's clear that Zoe genuinely cares about her clients. She invested time in building a real relationship with me, understanding my concerns and needs throughout our conversations. She is exceptional at her job, and I honestly don't think I could have gotten through the house buying process without her support.
If you're buying a property, you need Zoe in your corner. She's the life jacket you don't know you need until you're in over your head - and trust me, you will be.”
“Mark at Hortons was a a massive help to us when buying our new property! Honest, patient and has everyones best interests in mind. We would happily recommend him to friends and family and 100% use him again.”
“Emma has been fantastic. I feel like she really cared about selling my house and helping me find my new home. She gets things done quickly and kept me updated with any news, giving great advice all along the way. She was so helpful and was available to answer questions at any time. 10/10 service.”
“Emma Cavers from Hortons provided a superb service - they were the agent for the house we bought. Emma was always available to answer our questions, kept us up to date and gave us advice - she definitely went above and beyond. We are very grateful and highly recommend Hortons .”
“Emma at Hortons sold our house within 2 weeks where the previous estate agent couldn't in 3 months. On the ball, always easy to contact, a real trooper.”
“Highly recommended! Emma Cavers was fantastic throughout a very stressful period. She was knowledgeable about what was happening in the market and we were kept updated from the start, even if it was just to say there was nothing to report. She always responded promptly to any queries. Emma regularly chased the buyers’ Solicitors and estate agents and really pushed to get our sale across the line. Thank you Emma!”
“I could not speak any highly of an estate agent than Eliot Putman. He valued my house with a reasonable price that he knew he could sell it for, he was honest, communication was outstanding and I genuinely felt like my sale mattered. He was very good at explaining everything in detail and nothing was ever too much hassle. Eliot was a very kind and professional gentleman and I would recommend him to all my friends and family for future sales. Eliot exceeded all my expectations and is a credit to Hortons.”
“As first time buyers, Gianfranco has been really reassuring and prompt when setting up all our viewings & survey, and has helped in any way he can through the purchasing process.”
“We purchased a home where Gianfranco was the selling agent. It was very easy to communicate with the sellers via Gianfranco and we received regular updates from him, which was very useful during the purchase process. Thank you for helping us secure our first home.”
“Very professional, excellent knowledge of the area and current housing market. Promotional material first class. Communication regular and positive. I would thoroughly recommend”
“Cannot recommend Emma Cavers at Hortons enough so professional, helpful, genuine and caring with excellent customer service and fantastic value for money would 1000% recommend!”
