“As first time buyers, Gianfranco has been really reassuring and prompt when setting up all our viewings & survey, and has helped in any way he can through the purchasing process.”
“We purchased a home where Gianfranco was the selling agent. It was very easy to communicate with the sellers via Gianfranco and we received regular updates from him, which was very useful during the purchase process. Thank you for helping us secure our first home.”
“Very professional, excellent knowledge of the area and current housing market. Promotional material first class. Communication regular and positive. I would thoroughly recommend”
“Cannot recommend Emma Cavers at Hortons enough so professional, helpful, genuine and caring with excellent customer service and fantastic value for money would 1000% recommend!”
“We had a great experience using Eliot from Hortons for the sale of our property. He was polite, communicative and friendly. The process from start to finish was very smooth and easy for us to understand as first time sellers. We felt that the marketing strategy of Hortons suited us well and we were delighted with how they showcased our home. Eliot kept us informed along the way and was happy to help us with queries and even gave us some advice on the purchase of our next property. He was quick to respond to messages too via our Whatsapp group which was so handy. He ultimately got us an excellent sale price on our property which we are very grateful for. Thanks Eliot!”
“We had a fantastic experience with James and Zoe.
James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care. The initial sale was smooth and fast, thanks to James’ expertise and proactive approach.
Although the journey to completion had its slow moments, Zoe was brilliant during the sales progression. She kept us informed, chased up delays, and made sure everything stayed on track.
We highly recommend Hortons if you're looking for a team that truly delivers.”
“Gianfranco was outstanding. The chain was not without its problems, but Gianfranco held it all together with good grace and humour, doing the work of three estate agents and stopping us from losing our minds, as well as our move.”
“Hortons were brilliant from the start of us buying our new home to the finish. Zoe is extremely professional & very thorough..she was always on the other end of the phone either by text or calls.
I would have no hesitation in recommending or using Hortons again. Thank you”
“After being on the market with a previous agent with barely any reviews, I decided to use Charlotte potion at Hortons as she had recently sold one very quickly on the same road. Charlotte within 1 week had me approx 10 plus viewings and numerous offers! I think this was due to great photos and actually responding to enquiries quickly which not many agents do. I would highly recommend Charlotte Poulton! Thanks again for the quick sale! :)”
“Zoe was my sales coordinator at Horntons. Zoe was very friendly and helpful, she always kept me up to date and was very available to answer any questions or worries I had.”
“Emma has been outstanding from start to finish. Her professionalism, commitment, and transparency made the whole process smooth and far less stressful than I imagined. During such an overwhelming time, she provided constant reassurance and guidance, always keeping me informed and supported. I couldn’t recommend her highly enough – a true credit to her profession.”
“Excellent service from Emma at Horton, regular reviews and contact, keeping us up to date with viewing and feedback after appointments, would recommend to anyone”
“Great Experience with the Firm And A Special Thanks to Gian Franco, Very Polite, Professional and have helpful All the way in the process. A Big thanks to you”
“Wow, what an incredible service provided by Emma Gough. Emma’s knowledge, friendliness and approach to our questions was remarkable. Nothing was too much of an ask. Emma made the process move smoothly and affectively, Emma’s attention to detail and expertise meant that we sold our house in a day!! We couldn’t have asked for a better person to sell our family home & help us with the process. Emma you have been one in a million thank you for being so kind and providing us with such a fantastic experience. The care you have for your customers and the passion you have for your job Emma really shows, thank you so much.”
“We recently sold both our houses with Hortons and specifically Natalie.
Having been with another agent before Natalie I never had a single viewing or inquiry over three months, however within a week I had two viewings with Hortons.
Natalie never stops, she works all weekend if it means she can get someone in your door. She kept me updated throughout with every detail of viewings and the sale.
Natalie is also very knowledgeable about the procedures involved and the best way to navigate solicitors, often helping out with enquiries.
I can honestly say her enthusiasm to get the sales over the line was second to none. I highly recommend the company and specifically Natalie.”
“Emma was wonderful in the process of us buying our first home. She put us at ease through the stress of it all and was so reliable and helpful. We really can’t thank Emma enough for all of her help!”
“Gianfranco was super efficient and responsive which is really important in such a busy market. He took the time to get to know what we were looking for and ensured the whole process was seamless.”
“Gianfranco was recommended to me by a friend and I’m so grateful he was.
From our very first meeting to the successful sale of our home, he was an absolute pleasure to work with. Gianfranco supported us every step of the way with advice, regular updates, and thoughtful guidance.
He struck the perfect balance between professionalism and warmth, making us feel both cared for and completely confident in his expertise.
From the outset, I knew Gianfranco would sell the house. He arrived at our first valuation armed with thoroughly researched market insights and an impressive understanding of both the local area and wider economic trends. He doesn’t just have his finger on the pulse, he brings heart, wisdom, and genuine insight to every stage of the process.
As an overseas seller, we relied on him to manage all the viewings and he handled everything with ease, efficiency, and care. Once we found the right buyer, the process became seamless and surprisingly enjoyable. What is usually a stressful experience felt smooth, supported, and even joyful.
Gianfranco is not only a consummate professional but a truly wonderful person to deal with. He makes you feel like you’re his only client and his top priority. He’s a breath of fresh air in an industry often weighed down by jargon and tired routines.
I wholeheartedly recommend Gianfranco, he’s the best of the best.
Thank you for everything.
Sally and Sertug”
