“I have known Sophie for many years and it was a pleasure to deal with her for a house purchase i made in Barnstaple. Sophie is a kind and wonderful person who i hope to deal with again in the future.”
“Sophie provided an exceptional service throughout my recent house sale. Her professionalism was evident in every aspect of the process, ensuring a smooth and stress-free experience. She offered expert advice tailored to my situation, helping me make informed decisions at every stage. Her dedication and time were invaluable, always available to address any concerns and provide updates. The level of information she provided was thorough and clear, ensuring I fully understood each step. Her guidance was reassuring, making the entire process seamless from start to finish. Sophie’s expertise and commitment made a significant difference, and I am extremely grateful for her support. I would highly recommend her to anyone looking for a knowledgeable and reliable estate agent.”
“Zoe Wedgbury it’s the most professional estate agent i ever dealt with in my entire life, her services are high top notch level like no one else on her field , she kept me and solicitors updated every second of the process which it’s the most important aspect of purchasing a property , I'm really pleased with her service and level of communication .
You must be quite lucky to be served by her .
She it’s a STAR!!!”
“Gianfranco has been amazing. He’s done everything he said he’d do. His comms have been great and his advice invaluable. We completed in record time (2 months 12 days!!) and we loved the photos and marketing…really fresh and modern. We’re delighted. Thank you Franco! 🙂”
“After probably their most difficult sale to date, we would like to thank both Gianfranco & Mark for their great efforts in assisting in the sale of our Grade II listed cottage. We faced many hurdles during this sale to say the least and today, as we finally complete, we acknowledge we simply couldn’t have done this without them. Thank you, again, for everything you’ve both done to get this over the line for us all!”
“After probably their most difficult sale to date, we would like to thank both Gianfranco & Mark for their great efforts in assisting in the sale of our Grade II listed cottage. We faced many hurdles during this sale to say the least and today, as we finally complete, we acknowledge we simply couldn’t have done this without them. Thank you, again, for everything you’ve both done to get this over the line for us all!”
“I recently had the pleasure of working with James and Zoe to sell my property, and I honestly couldn't be happier and satisfied with the experience.
They demonstrated exceptional market knowledge, providing accurate and insightful advice that helped us strategically market and price our property and have buyers offer accepted within a couple of days of marketing the property. Throughout the sale process, which ended up being lengthy but only due solicitors delays they maintained clear and consistent communication, keeping us informed every step of the way and chasing matters on almost a daily basis.
What stood out most was their willingness to go above and beyond from start to finish and commitment to achieving the best outcome. Both James and Zoe were proactive, efficient, and always available to answer questions or provide guidance.
I highly recommend Hortons to anyone looking to sell their property. Their professionalism, reliability, and client-focused approach make them a standout choice in the industry.”
“Both James and Zoe were the ultimate duo when selling my flat in Bodicote, kept things really simple and communication was always super speedy. They kept me updated at every progress point of the sale and just generally very personable, friendly people! Would recommend anyone to use Hortons to sell their homes!”
“We can't thank Giangranco at Hortons enough for his incredible support throughout our home-buying journey. From the very start, he was professional, responsive, and genuinely invested in helping us secure our perfect home. His guidance made the entire process smooth and stress-free, and his attention to detail ensured everything was in place for a seamless move. We highly recommend Gianfranco to anyone looking for a dedicated and trustworthy estate agent!”
“Amazing service from Natalie Holden at Hortons. We both work long hours and Natalie was a great support outside conventional 9-5 hours, meaning we never had to wait for any answers. Natalie was clear and honest, friendly and professional and was really easy to work with. Thank you Natalie! Would highly recommend to anyone, brilliant service”
“From the start James provided a honest and realistic valuation of our home. At all times he was professional and respectful. We were very impressed with their real time communication via watsap. We received feedback from viewings immediately. The marketing of our home was second to none, excellent photographs presenting our home. Once sold there was regular communication, updates and support. This is how we feel estate agents should be performing and we wouldn’t hesitate to recommend Hortons.”
“An absolutely first rate and highly professional service has been offered by Hortons via Charlotte Poulton for whom nothing has been too much trouble. Communication has always been excellent and I have been kept informed about my sale every step of the way. This company/individual is highly recommended and I wouldn’t hesitate to use Hortons as may agent in any further property transaction.”
“Sophie Rattue handled the sale of our house and she provided a first class service from start to finish. Her communication and professionalism throughout is what helped the sale go through which wasn't with out its complications but she held it all together and got it over the line. I would have no hesitation in recommending Sophie and would 100% use her and Hortons again.”
“Emma was fantastic from the word go
Constantly kept us in the loop with everything going on.
Which was a godsend as she totally made us feel at ease within the whole process
I couldn’t recommend emma enough
She was amazing from start to finish”
“I hadn’t heard of Hortons Estate Agents but I received a leaflet through my door from Charlotte Poulton advertising their services. I decided to contact Charlotte feeling there was nothing to lose by learning more and I am exceptionally pleased that I did. Charlotte is proactive, indeed she even called round to my house before our initial valuation meeting to take external photos of my house whilst the sky was actually blue, a rare occurrence over the last few months! In our valuation meeting Charlotte explained about the company, the digital marketing and social media elements the company intended to utilise and all the various additional options that were available. Not once did she try and upsell any items which was tremendously refreshing in today’s house selling climate. I was impressed and instructed Charlotte at the end of our meeting and she has been by far, the best estate agent I have dealt with in the last 25 years. My photos, write up and information pack were created and sent to me for review exceptionally quickly. The amendments I requested were carried out same day and sent back to me for final buy off. As soon as the property went live on Rightmove a few days later Charlotte advised me and has been an utter delight to deal with from day one. Whatever she commits to she delivers on, if something outside of her control causes an issue she will reach out and keep you up to speed on what’s happening and how she intends to resolve. Not once have I had to chase Charlotte up for anything, which is so rare. There’s no waiting for the phone to be answered or leaving an answerphone message and no one calling back, Charlotte always responds…with good news or bad!
Charlotte always remains upbeat in her communications offering advise and plans of action where needed. I have total confidence in Charlotte’s capabilities and would not hesitate to recommend her to anyone looking to sell their home. You will not regret instructing her, I only wish I had done so a year ago!”
“Emma was excellent from start to finish, she was great at communicating with us and constantly kept us updated and informed of the progress of the sale throughout.
She was contactable whenever we needed to speak to her and very professional throughout.
For us just the simple things like creating a WhatsApp chat between us was brilliant as we all have busy lives, so to be able to leave a voice note or messages rather than more the traditional method of calling an office and hoping/ waiting for somebody to return your call.
So for what is a highly stressful time, Emma made it as smooth running as possible throughout for us.
If you are looking to sell your house, I would highly recommend Emma.”
“I don't normally do reviews although I always check what others are saying especially regarding services. This time I felt I had to give a very loud shout out for Emma from Hortons. She is a star, she was recommended to me by a friend of my daughters. From start to very trumatic finish Emma was professional, empathetic & extremely understanding. I have been going through one of the worse times of my life. while given no alternative than to sell my elderly fathers property, Emma kept me regularly informed, immediately responded to my calls messages & questions of which there were quite a few, giving me feed back & support when needed. Emma also recommended the solicitor Carol from Evans Derry at Marston Green who also turned out to be a god send. Just one last thing, Emma choose the buyer out of many potential buyers using her own gut feeling & experience, who also turned out to be perfect for what was a very emotional sale. Thank you Emma for everything I would & will be recommending you to anyone & everyone buying/selling a property.”
“Emma Gough was very professional but with a personal touch, she kept us informed every step of the way and gave us advice when needed. As first time buyers we didn't know what to expect and Emma really put us at ease and was very approachable and easy to liaise with. Emma was so friendly and professional from the viewing right up to completion and was at the other end of the phone throughout, couldn't thank her enough!”
“From start to finish I could not fault James or Zoe and made my first time buying experience memorable and stress free as possible. Not only was Zoe available to answer all my questions the support she provided me from start to finish was amazing and I honestly would not of got through without her.
James from the start answer all my questions pre offer stage and explained all the finer details.
Would strongly recommend either of them.”
