I have been a happy and loyal customer, for years. I was always happy with the ordering and delivery process. Unfortunately at my last order I was short changed. I was notified all ordered items were shipped., which was not true. For some reason the ordered weed puller was left left behind, in their dispatch facility. They never attempted to resend it, just keeped it quiet. They willing full did ripped me off. Only after I called their customer service, they admitted to not sending the item. No apology, questioned their conduct. They offered to send it as a new order, with free postage. My order was with free postage in the first place, not realy a special service. I will l be now rethinking my loyalty to them.