I have a large property with lots of lawns and gardens and over the past 10 years have invested solely and heavily in Hoselink products. I have purchased over 10 auto hose reels, 6 manual hose reels, countless fittings and extras, auto tap timers, garden tools and even 20 solar lights. Unfortunately, the reality is the products in every category do not perform to their price point. The solar lights leaked badly and all had to be replaced. The majority of replacements have also failed. I have experienced a 50% failure rate in the auto hose reels. The manual hose reels have an auto feed that is unreliable and has components made our of mild steel that begin rusting from day 1. The flow control fittings fail which has resulting is us experiencing significant water losses and despite the product advertisement advising that "you no longer need to run to the tap to adjust the pressure or turn the water off and on" you following that diatribe at your own peril! And don't start me about those O rings in the fittings!!! All the fittings leak! You might not be able to pull the fittings apart but you certainly cant stop them from leaking unless you are constantly replacing them!! While support is available from Hoselink, the remoteness makes it difficult and if I am going to pay for products that are constantly failing then I would rather be paying half the price and be able to get replacements straight away from a local vendor. In short, the price point for this products is not justified by their performance and I have had 10 years of constant use to make that assessment. Perhaps those making a one off purchase the shortcomings are not so obvious but despite the product pricing the products don't perform to a level suitable for a larger residential or commercial property.