I had forgotten my password and they said at least 3 times they would send a password link to my email. They never did. And somehow I got in using Apple’s Hide My Email and yet they were giving me emails with a tag to make it 12 characters and a nickname. So I bypassed all that and placed my order and went to checkout having checked my address was right. I purchased the pods having uploaded my California ID previously. They sent the order out promptly but the postman just left a note to sign as I was outside trying to get my package. I saw the postman leaving and ran in and chased him down with my ID and his. He got the package. What a hassle. i left some kind of email complaining - they are now getting back to me. The phone number failed! What’s wrong with them? They should have my ID on file and send me a password link.. No real way to talk to them. Very frustrating! Fix your problems Buy Pods Now! it did get here fast, though. Better luck nextime and have my ID that I uploaded!