This is the denims time that hotels. Com messed with me. I tried to make a reservation, but they didn't send me a confirmation, abd I couldn't find a record of my trip on their website. So I made another reservation. At the end of my trip, I got an snail from hotels saying that they wanted me to review my stay at the first hotel. I tried to tell them I never stayed there but they kept responding wet don't understand. Then u liked to see that I had actually been charged for the stay. I tried calling chatting with them and they eventually said they needed to confirm with the hotel to see if they'd give me my money neck. Then I called the next day, because they couldn't call the hotel at the time, so I had to do the whole conversation again. This time they still couldn't get a hold of the hotel, so emailed me later to tell me that the hotel refused to give me my money. I emailed back multiple times to say it wasn't the hotel's fault, but they wouldn't change their minds. Their website is misleading and tries to tick you in multiple ways. Do not use it.