Hotels.com Reviews

Name: Hotels.com
Rating: 1.56

1.6 Rating 32 Reviews

13 %

of reviewers recommend Hotels.com

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1.6

Based on 32 reviews

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Hotels.com 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

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“Not worth going through they are a third party. If you pay them they still have to approve from the hotel themselves anyway so a waist off time. Go directly to the hotels so you have no problems. And then you are on the same page. And hotels.com, priceline.com and all the others are sister companys witch is owned buy 1 person.”

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Posted 1 week ago

“I'm reading quite a few similar experiences with hotels.com I booked a pay at property stay on the 26th of November for a reservation for May 2025, the hotel took out the one night stay in advance immediately when it was suppose to be pay at property, I canceled and still didn't get my refund even when it said on hotels.com chat and that the hotel was processing the refund 7 days later nothing even after contacting the hotel by phone 2 times and 2xs with a hotel.com reps, I contacted my bank and filed a claim for this debt, straight THEIFT! There is a scan definitely going on now with hotel.com and possibly with the hotels as well, we are living in the largest scam society now in this country and in the world. Closing my account w/ Hotel.com as well! DO NOT TRUST!!!! needs to be a class action law suite!!.”

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Posted 1 week ago

“Booked and paid for 2 rooms. 2 weeks later, the booking got cancelled and the rooms I booked appeared on another website at double the price. Booked another room and contacted the hotel to confirm my booking. They told they are fully booked and I cannot use the reservation. Contact the chat support as they have no phone number or email address and I was told hotels overbook and these things happen.”

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Posted 3 weeks ago

“Hotels.com customer service is terrible and does not stand behind their product. They listed a "hotel" on their site which was nothing more than someone renting an apartment in a sketchy apartment complex. In addition, we were locked out and couldn't get in. We called the contact number and they confirmed we got locked out. We had to find another place to stay, but they still billed us for the night. I requested a refund 7 times over 30 days, but only got the response "we're looking into it" each time. Hotels.com has really deteriorated. You can't trust their bookings and they don't stand behind their service. We still haven't gotten a return call or a refund.”

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Posted 1 month ago

“Hotels .crim paid the money booked the hotel and room I wanted they'd never heard of me got charged too my bank you'll be left with no money no accomadtion and don't even try ringing them they don't exsist”

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Posted 2 months ago

“Sent a review on a hotel booked through hotel.com a week ago and because it was not a good one I assume they didn’t care to let there future clients know! Wil not be using them again!”

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Posted 2 months ago

“DO NOT TRUST RESERVE NOW, PAY LATER!!!! When making the reservation you'll see reserve now, pay at property, several times. Right before you book a green box will pop up and it'll say we guarantee you won't be charged. WRONG! I booked 2 different properties for the same dates. For both reservations, the day after I booked, my card was "authorized" 1 nights stay ... essentially $600. I was told this was done by the property and hotels.com has nothing to do with it. I was told the "authorization" will fall off within 3-5 business days. I could not find a customer service phone # so I chatted online with 4 different Live Agents ... all of which gave me the run around. For my troubles, I was given $30 in their OneKey Cash rewards. Yet my bank account was shorted by $600 for 5 days.”

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Posted 3 months ago

“We booked a room for one night online, about 30 minutes before arriving (a last minute decision). Apparently, the hotel can charge a $150 CASH deposit based upon one's billing zip code. This was not information given when I booked. We arrived, did not have cash (who carries cash?) and cancelled our stay. The hotel clerk told us that he could not refund the money, but Hotels.com could and would just need to call the hotel manager to get approval. I called hotels.com, and was assured by the representative that they would contact the manager to get approval and refund would be forthcoming. It was not!! Despite repeated attempts, I did not receive a refund. I disputed the transaction with my credit card company, and while it was originally credit back to my account, 2 1//2 months later it showed back up as a charge. I am frustrated and extremely disappointed. I will NEVER book anything with hotels.com again, and I will also be closing all my accounts with Chase. Not that it makes that much difference to their bottom line, I'm sure, but this is a ridiculous way to run a business.”

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Posted 4 months ago

“Worked very well. Now they have OneKey. Having just returned from Paris and night numbers 8, 9 and 10 i discover its all change. Previous 7 nights worth nothing. And the 3 nights in Paris worth - guess what. A whole £7. Wow. Appalling”

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Posted 4 months ago

“Having used the platform for nearly 20yrs I discovered today in my first interaction with customer service that they lie. They pretend they have engaged with a hotel when they have not. I ascertained this by speaking to the hotel several times where they authorised a change to me but needed hotels.con to contact them and they never did. Hotels.com told me they had been in contact and it was denied ‘several times’. Total fabrication of truth. Appalling service and cost me a significant amount of money. Will never use the booking.com group again.”

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Posted 4 months ago

“I booked a 8 nights stay at Pleasure Suites , Ghanzi, Botswana via Hotels.com. When i arrived to the accommodation, it was fully booked and i was informed that no booking was done for us. While still at the accommodation i checked online and saw that hotels.com was still proposing 3 rooms at this very same accommodation. Horrible experience shared by lot of others, now they do anything to not refund. Do not book through HOTELS.COM ! Horrible !”

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Posted 4 months ago

“I've used this service for years, at times wondering about Customer Service and policies, I've discovered staggering deception and dishonesty for a refund of which i qualifed, try Trivago, Trip Advisor, Priceline or others, I certainly will.....😠”

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Posted 4 months ago

“Hi my name Phalla Nersinger, I'm going through a situation that sounds similar to people who go through bad experiences taking advantage of us. A Hotel.com, and Wells Fargo Visa Rewards Hotel being taken advantage of by middle class people like my husband and I named Chris Nersinger. I am writing an effective complaint letter because a letter is important. Having a problem using the website app Hotel.com. I must google. I started to check out the reviews, and we couldn't believe they had so many bad reviews and complaints. It's unbelieve. When you're trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email does not resolve the problem, consider writing a complaint. It puts a complaint on record with the company, helps preserve any legal rights when we have situations like this. And to let the company know I'm seriously pursuing the complaint. Having problems with the cancellations of Hotels.com & Wellsfargo, Visa Hotels rewarded Margaritaville Cottages Orlando by Vystays reservation detail on March 15, 2024. I had a great record of paying my credit card on time for two years and never had a problem until now. My credit score is ruined by this company, it's really stressful. My Hotel.com rewards Wells Fargo Visa have a balance almost five thousand limited. Before I booked I saw a Margaritaville Cottage to deposit $53.00 to put on a deposit so, I got excited when I saw the price. I clicked on it, instead Hotel.com took the whole amount of my reward balance and on top of that they took $1,118. 34. You see, Wells Fargo shouldn't have allowed Vystay to take my credit card until we arrived on 7/12. I booked on March 15, 2024. Booking detail number: BKG-18808. Property Address: 2935 Castaway Lane, Kissimmee, FL 34747. Check in arrived date : 07/12/2024. .... Departure Date : 07/16.2024...Nights 6 guests adults. ..The check office is inside Margaritaville Resorts. My plan was to book through Hotel.com because I have a total balance of close to five hundred dollars. I wanted to use my rewards on Vystars rewards to earn more rewards. I was planning for my 50th birthday and to have fun with my two sons who are from Boston on the date of 7/12. Make the story short. I booked on 7/12 my sons coming from Boston airport on 7/11 instead of 7/12. So my husband and I wanted to cancel those dates and see what we can update for 7/11 instead. A week later. I called Hotel.com to cancel or change a date, they said they couldn't help me. They said it was my fault that I pushed the wrong button on the website, saying that I pressed the prepaid button and they couldn't help me. So, we call Well Fargo Hotels Rewards Visa if they can help us. Because we thought that by using their credit card and communication with them that would help us. We have been dealing with a lot of different customer services and they are not on the same page. Matter of fact, at the end of it they blamed me that I must have done something wrong like a crime. I suppose I'm a Cambodian immigrant. I couldn't understand the way they were speaking to me. I got stressed, so I gave permission for my husband to speak to them. That didn't help. We've been going in circles for the past almost 4 months. We start looking for a dispute resolution process, which involves a small claim. We began putting together my case. We did all that and thought that they already put my refund back into my credit card. No they did not, so the debut of Wells Fargo Hotels Reward Visa was being rude, she was talking about her policies that they give me a date to expire to get all my documents together. There was no such thing as an expiry date, but I still have an email back in May, 15, 2024 around 9: 00 am. An email said, all my refund will turned back to my credit card. I have proof of email, but then she said it was too late that they won't refund money back into my account. So, we got upset, we wanted to talk to the head manager. He got on the phone with us, and I said the same things. So basically they were rude. But it's okay for them to keep our money that we work hard for. It seems to us that no one can help us or result in legal actions to stop this company taking advantage of us. A class of Action by the attorney should have more interest in this type of activity. We are wondering about the ilegal communication after many years of complaints from the public, who are they? A group of scammers above the law. Our complaints are real. Hoping there is someone who can answer this question within the FTC forum. Also we have the rights in standing with a bundle of up customers services in the communication industry should be heavily regulated. The consumers would like to see this happen in the near future. The detail we give will go into a database that law enforcement uses for investigations. If this deputs is not being sattle for that kind of amount of over thousands dollars yes this will go to the hand of our attorney. Tiktok Julie Lee 4302 YouTube: whitehorsethunder 3494 Instagram:a-Voice-from-white-the horse. Fb: Julie Lee”

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Posted 5 months ago

“Booked a room with them, and it was incorrectly cancelled by their AI system, which years ago they used mostly humans to take care of customer services. The worst part is when I called, the customer services said they will manage to get my refund, which days after my booking time, they said it cannot be done! Now I've just lost money for no reason!”

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Posted 5 months ago

“I should have read the reviews a long time ago as this outfit is a scam. They took away $595.00 in reward cash I earned and just said they were sorry for the inconvience. STEER CLEAR”

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Posted 6 months ago

“Frauduletly took our Tesco Points for a booing then charged us the full amount of the booking and refused to refund the amount. We lost £145. Then promised and £25 Goodwill voucher which did not arrive. Avoid this company”

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Posted 6 months ago

“Loved this site until they switched to one key. Terrible move! The free night was the only thing that made Hotels.com worth it and now they took that away. I won't use them anymore.”

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Posted 6 months ago

“No refunds for change of date or cancellation. They charge extra for refundable reservations. Not customer friendly. Ripoff!”

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Posted 7 months ago

“Don’t use this company the app tricks you in a date then changes it then your stuck. I accidentally booked a night bc it changed the date and I couldn’t cancel and was out the entire night like 1000 dollars for the ritz Carlton. I would always use the hotels site to book”

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Posted 7 months ago

“I traveled several countries in Europe and used hotel com all the way. I had a few problems, they handled the problems and even accommodated me in a different hotel in the middle of the night. The problem now is that Expedia took over and all the rewards I used to get, are no longer in place. Before, for every 10 nights I used to get one free night. Now, for every night I get about one dollar.”

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Posted 8 months ago

Hotels.com is rated 1.6 based on 32 reviews