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Brad Smith
Expedia/ Hotels.com does nothing to protect clients from predatory “dynamic” pricing practices that hotels use to escalate rates to users. Additionally, rooms booked through these sites are provided second rate rooms and lack the common included courtesies offered to regular direct booking guests. All this frequently comes at the “dynamic “ almost double rate. In Europe, it allows hotels to gouge Americans with higher rates and fees too. Certainly appears to be false advertising when their constant barrage of ads claiming the best rates and value. I recommend finding your hotels on these sites but avoid using them yourself book reservations until they prove value of guaranteed pricing, premium rooms ( or even equivalent) and protection for the consumer.
1 month ago
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Hotels.com has a 1.5 average rating from 47 reviews