It's so disappointing after long time loyalty to a company, they treat you so badly to resolve a simple problem. Hoteis.com is failing in just transfer some credits from the rewards program. I've been contacting then for 2 months via email, and now lately they keep saying: "We would like to request that you provide us with the best time to call you and that you have an alternative number where we can contact you". Then I answer providing it and nothing happens, is so annoying and disrespectful. The worst is that every email they start with: "We regret any inconvenience that this has caused you" and finishing with: "In the meantime, please let us know if you have any additional questions—we're here for you and want to ensure you have a good travel experience." Is like calling us an idiot.