"Booked and paid for 2 rooms. 2 weeks later, the booking got cancelled and the rooms I booked appeared on another website at double the price. Booked another room and contacted the hotel to confirm my booking. They told they are fully booked and I cannot use the reservation. Contact the chat support as they have no phone number or email address and I was told hotels overbook and these things happen."

"I booked a 8 nights stay at Pleasure Suites , Ghanzi, Botswana via Hotels.com. When i arrived to the accommodation, it was fully booked and i was informed that no booking was done for us. While still at the accommodation i checked online and saw that hotels.com was still proposing 3 rooms at this very same accommodation. Horrible experience shared by lot of others, now they do anything to not refund. Do not book through HOTELS.COM ! Horrible !"

"Frauduletly took our Tesco Points for a booing then charged us the full amount of the booking and refused to refund the amount. We lost \u00a3145. Then promised and \u00a325 Goodwill voucher which did not arrive. Avoid this company"

"Frauduletly took our Tesco Points for a booing then charged us the full amount of the booking and refused to refund the amount. We lost \u00a3145. Then promised and \u00a325 Goodwill voucher which did not arrive. Avoid this company"

"Hotels.com Rewards Gold\u2122\r\nMembership Number: 55780499 rubbish customer service and management services"