Hotels.com Reviews

Name: Hotels.com
Rating: 2.20

2.2 Rating 15 Reviews

27 %

of reviewers recommend Hotels.com

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2.2

Based on 15 reviews


Customer Service
Communication Channels	Telephone
Avg Email Response Time	1 minutes

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Hotels.com 1 star review on 28th February 2024

Michael Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did I really have to give it one star? Made my reservation, had the email confirmation. Guess what...hotel had no record of the reservation. If I wanted to I was able to book the hotel for hundreds of dollars a night more the day of (event prices) but not for what I booked it for. I will never use them again”

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Posted 1 week ago

“This is the denims time that hotels. Com messed with me. I tried to make a reservation, but they didn't send me a confirmation, abd I couldn't find a record of my trip on their website. So I made another reservation. At the end of my trip, I got an snail from hotels saying that they wanted me to review my stay at the first hotel. I tried to tell them I never stayed there but they kept responding wet don't understand. Then u liked to see that I had actually been charged for the stay. I tried calling chatting with them and they eventually said they needed to confirm with the hotel to see if they'd give me my money neck. Then I called the next day, because they couldn't call the hotel at the time, so I had to do the whole conversation again. This time they still couldn't get a hold of the hotel, so emailed me later to tell me that the hotel refused to give me my money. I emailed back multiple times to say it wasn't the hotel's fault, but they wouldn't change their minds. Their website is misleading and tries to tick you in multiple ways. Do not use it.”

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Posted 1 month ago

“Hotels.com is awful! Scam! Beware! Pay more and book direct. Our room was not clean and had dog feces all over the balcony area we paid more for. Made us pay even though we left. DO NOT USE HOTELS.COM!!!!”

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Posted 1 month ago

“Hotels.com Rewards Gold™ Membership Number: 55780499 rubbish customer service and management services”

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Posted 1 month ago

“Shocking! Use them regularly, then just try and redeem your nights. You can’t, you try and book and then find the hotel doesn’t redeem! Hotels.com=Jokers! Try using their support staff..impossible to deal with and clueless!”

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Posted 1 year ago

“To be fair only gave 1 star as had to to do the review, had hotel booked for march but due to covid the hotel contacted us saying they were closed, hotel.com also contacted us via email saying they assume we wished to cancel as the hotel was closed and to wait for a voucher instead of refund, we waited a couple of months as figured they were busy, when we contacted them they stated we had not cancelled properly and there fore would not get a refund or voucher. They really couldn't care and also accused us of lying about their email, when we said we could send their email back to them they said they couldn't receive emails, they are liars and thieves, do not use them”

Helpful Report

Posted 3 years ago

“Awful experience of late. Promised refunds that don't materialise. Offers of refunds made & then reneged upon. Phone number given out that does not work. Despite being a long standing repeat customer I sincerely doubt I'll ever use this shower of XXXX again.”

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Posted 3 years ago

“Beyod bad.I had a terrible experience after booking from ‘Hotels.com’. We have booked at 29 of August a residence in Karpenisi, for the 26-27 of October. At 10:30, in Saturday the 26 of October, while I was driving in the hi-way and having already driven for 200km, my phone rang. It was an operator from Hotels.com informing me that due to overbooking our reservation was canceled. I spend the next half an hour parked by the hi-way not knowing what to do. I called the owner of the place we had booked trying to find out what was going on. He told me that he had informed the site 15 to 20 days earlier of the problem and he was not happy at all. He also told me that this was not the first time this kind of problems occurred and that he was going to stopped working with them since they were quite unreliable. Then I called the family we were planning on meeting there and turned out that their reservation was cancelled as well, all thought they were never informed from hotels.com... The operator form Hotels.com had offered to find us an alternative to spend the weekend somewhere in the area. She told me that you would be back in touch with me in the next 30 minutes. I am still expecting that call…! After all these I had to drive back for another 2 and a half hours, with 3 small children crying on the back seat. Thank you very much Hotels.com for the wonderful time. Very good and professional job Hotels.com. So what exactly is overbooking? Obviously someone else may book the same place as I did. So what is the purpose of booking something 2 months earlier, if at any time the reservation could be cancelled in favor of somebody else? It is the agencys responsibility to inform me in time, in case something goes wrong. In that case at least a 5 days notice would seem reasonable to me. In the case that they were informed of the problem 20 days earlier I would take 20 days and nothing less. 10:30 am of the day of arrival does not seem ok. They are like a bad joke in real life. After that they offered me a 60 euro coupon for my next recervation with them, saying that they think of us as cherished and valued customers. I just think they are making fun of me... Always check with the hotel first!”

Helpful Report

Posted 4 years ago

“Constantly, every time I receive a “free night” all the sudden my account is locked and there’s a “problem with the account that needs to go to another department” yet it’s a department that doesn’t exist! You can’t speak to them on the phone they only email supposedly. And yet I’ve never recieved any response and usually 6-8 months later it’s still like that. ONCE they did finally credit me a night and then 2 other times I made a new account (my boyfriend and my sister) and they then would be responsible even though I would book our reservation. AGAIN the same thing! Never made it past 3 months without this issue! This is practically a SCAM! Do not use Hotels.com!”

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Posted 5 years ago

“I had a serious issue when I was away in Athens. 140 euros which was stolen from my bag. It really ruined my stay and made me feel very anxious. It was particularly horrible as they had been through my personal items. The hotel issued no refund or compensation. The hotel returned the the money that was stolen from my room. The very fact they willingly returned the money implies an acceptance of wrongdoing (the theft of €140). This incident caused great distress to me and my elderly parents who I was travelling with. I usually book through hotels.com for work and travel solo. It is of great concern that I now consider properties you advertise are not really safe. If they are not safe from theft (cleaners, maintenance and others with access) they are not safe from other criminal acts. In addition to the unnecessary stress and worry I was forced to spend my own time resolving a matter which should not occur assuming staff and hotels are suitably vetted. This inconvenience and interference with my own time has continued back in the uk, when despite being a gold member (I presumed valued customer) I am forced to inform you that your response to date is unsatisfactory. Let it be known hotels.com don’t give a damn about it’s customers and it has clearly stated in its emails to me it can’t and is not interested in the happiness or safety and security of its travellers. I had someone enter my room, interfere with my personal possessions, remove cash and leave without knowledge of the hotel. The hotel refunded the lost money and you deem this unworthy of any compensation? Yet a colleague who experienced a lesser incident received compensation. They seem to treat certain people differently. I wish all that travel with them good luck if nothing goes wrong you are in good hands if it does you are all alone.”

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Posted 5 years ago

Hotels.com is rated 2.2 based on 15 reviews