Having used the platform for nearly 20yrs I discovered today in my first interaction with customer service that they lie.
They pretend they have engaged with a hotel when they have not. I ascertained this by speaking to the hotel several times where they authorised a change to me but needed hotels.con to contact them and they never did. Hotels.com told me they had been in contact and it was denied ‘several times’. Total fabrication of truth.
Appalling service and cost me a significant amount of money. Will never use the booking.com group again.
10 months ago
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