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Hotels.com Reviews

1.5 Rating 49 Reviews
10 %
of reviewers recommend Hotels.com
1.5
Based on 49 reviews
Customer Service
Communication Channels
Telephone
Avg Email Response Time
1 minutes
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Hotels.com 1 star review on 31st August 2025
Joe Wilock
Hotels.com 1 star review on 12th June 2025
Shannon Beam
Hotels.com 1 star review on 19th November 2024
Raul
Hotels.com 1 star review on 29th July 2024
Emi
Hotels.com 1 star review on 13th June 2024
Gavin Murphy
Hotels.com 1 star review on 13th June 2024
Gavin Murphy
Hotels.com 1 star review on 28th February 2024
Michael Jones
Anonymous
Anonymous  // 01/01/2019
Andrea O. The customer service supervisor at hotels.com that's a superstar. She manager our situation with such elegance that everything was super smooth. She clearly showed her strong experience in risk management and people skills and protecting the reputation of the company. If you want to better your reputation and increase customer retention, then this is type of person you want on your decision making team. Thank a lot and wish you the best. Vita E.
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Posted 5 months ago
Brilliant app with loads of choice quick and easy to use and finds places what others struggle to show
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Posted 3 years ago
Got me rooms quickly in a nice hotel in Iceland at a good price.
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Posted 7 years ago
Excellent website with huge selection if hotels. Prices do vary across the range of hotel websites but 9 times out of 10 the prices are pretty good. They have a reward scheme too that is easy to use and redeem nights.
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Posted 8 years ago
Excellent website with huge selection if hotels. Prices do vary across the range of hotel websites but 9 times out of 10 the prices are pretty good. They have a reward scheme too that is easy to use and redeem nights.
Helpful Report
Posted 8 years ago
Hotels.com is rated 1.5 based on 49 reviews