Beyod bad.I had a terrible experience after booking from ‘Hotels.com’. We have booked at 29 of August a residence in Karpenisi, for the 26-27 of October. At 10:30, in Saturday the 26 of October, while I was driving in the hi-way and having already driven for 200km, my phone rang. It was an operator from Hotels.com informing me that due to overbooking our reservation was canceled. I spend the next half an hour parked by the hi-way not knowing what to do. I called the owner of the place we had booked trying to find out what was going on. He told me that he had informed the site 15 to 20 days earlier of the problem and he was not happy at all. He also told me that this was not the first time this kind of problems occurred and that he was going to stopped working with them since they were quite unreliable. Then I called the family we were planning on meeting there and turned out that their reservation was cancelled as well, all thought they were never informed from hotels.com... The operator form Hotels.com had offered to find us an alternative to spend the weekend somewhere in the area. She told me that you would be back in touch with me in the next 30 minutes. I am still expecting that call…! After all these I had to drive back for another 2 and a half hours, with 3 small children crying on the back seat. Thank you very much Hotels.com for the wonderful time. Very good and professional job Hotels.com. So what exactly is overbooking? Obviously someone else may book the same place as I did. So what is the purpose of booking something 2 months earlier, if at any time the reservation could be cancelled in favor of somebody else? It is the agencys responsibility to inform me in time, in case something goes wrong. In that case at least a 5 days notice would seem reasonable to me. In the case that they were informed of the problem 20 days earlier I would take 20 days and nothing less. 10:30 am of the day of arrival does not seem ok. They are like a bad joke in real life. After that they offered me a 60 euro coupon for my next recervation with them, saying that they think of us as cherished and valued customers. I just think they are making fun of me... Always check with the hotel first!