To be fair only gave 1 star as had to to do the review, had hotel booked for march but due to covid the hotel contacted us saying they were closed, hotel.com also contacted us via email saying they assume we wished to cancel as the hotel was closed and to wait for a voucher instead of refund, we waited a couple of months as figured they were busy, when we contacted them they stated we had not cancelled properly and there fore would not get a refund or voucher. They really couldn't care and also accused us of lying about their email, when we said we could send their email back to them they said they couldn't receive emails, they are liars and thieves, do not use them