This is one of the worst customer service experiences I have had; the indifference to meeting a reasonable solution was astounding. I purchased 5 pair of shoes hoping that at least three would fit, but decided to try two and returned the rest. With the rave claims of comfort fit, I believed these shoes would relieve some of the pain from arthritis and fallen arches. The first pair I wore, unfortunately outside, once and my foot pain was excruciating. I called and explained the situation and informed them I was even afraid to try the second pair would it be possible to return both. Unfortunately since I wore the one shoe once, they would not make an exception. This was during the sale buy one and get the second free. They then informed me the other shoe I could not return because it was the free one, and to give it away. I asked why it couldn't be returned for at least half price - one would think there would be some compensation. No Nothing; I would definitely not recommend buying from Hotter.