No stars if there was a choice. This company is a complete joke. Ordered three pairs of boots. After order placed told two pairs were out of stock. Gave me the choice to cancel which I did. The first pair were a poor fit so sent them back. They took postage money from my refund. Second pair arrived even though cancelled, sent them back. Again postage monies taken from my refund. Now a third pair are on the way even though order was cancelled. Took money from my account today causing me to be overdrawn. I had to e.mail hotter several times before any monies were returned to me. Now I am panicking as overdrawn because of hotters incompetence. Avoid if you don't want a fight.