Placed an order for 2 pairs mens shoes. I received confirmation on the day. 5 days later l rang to enquire what was happening as l had arranged for a click & collect delivery only to be told they hadn't left the warehouse yet and would probably leave in a few days. I was extremely annoyed that I wasn't informed as other retailers would have done and would not have known if l had not contacted Customer Services directly. Absolutely appalling service and I cancelled my order immediately as I was not going to buy two pairs of shoes from a retailer who could not be courteous enough to advise me that there were delays with my order