The metal loop on my shoes broke. I sent the pieces to Hotter for comment . thinking that the metal component should be made stronger / thicker . Their reply , among other things , suggested that I should refer the matter to the shop I bought them from . They did not tell me what the charge would be to supply replacement metal loop , or offer any other helpful advice how to solve the problem ! I can see their shoes are not durable nor do they offer a helpful after sales service . I asked for the broken part to be sent back to me . They undertook to do this but have failed to do so ! Most disappointing !