To quote from your website "EVERY pair of Hotter shoes that leaves our UK factory is backed by our 100% guarantee." This is not true. I bought my sandals from an independent retailer and although they rub open sores on my feet you will not honour the guarantee. What you have written about the 100% guarantee is misleading. It should read "Only shoes purchased direct from Hotter are eligible for our guarantee." Are you going to change it or continue to lie and mislead.
8 years ago
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