Following a very abrupt and unsatisfactory telephone call today with a member of yr team I am disgusted to hear you are returning the shoes as apparently there is evidence they have been worn! They have not been worn out of the house as my Granny is 96 years old and unable to leave her carpeted home! She did try them on and found them to be too heavy and more likely to make her fall , which is something she absolutely has to avoid at her age! Yr member of staff refused to send images of the supposed evidence! I said I had checked the shoes before posting them back and there were NO signs of wear . I feel that this is appalling customer service and will be escalating this for further action! If you tried a pair of shoes on in a shop there is potentially signs of wear but these would still be sold on ! It would appear that looking at similar reviews this is a common problem and will be looking for complete resolution! Will continue to obtain full refund and cost of postage