I bought a pair of Jasmine boots. The right one has a fault - the leather piece inside covering the zip is faulty. Instead of being in one continuous strip (like the other side) it is in two parts - the bottom piece folds back & exposes the base of the metal zip. This zip then rubs against the foot making the boots painful to wear. I phoned Hotter but they could not help me because I didn’t buy direct from them. But these boots were made by them in their factory so don’t they bear some responsibility? No. I advise a close inspection of the insert leather covering side zips. I have no record of where I bought them as it was in the autumn & I’ve only just started to wear them. I love Hotter shoes but I now distrust the workmanship and will be very cautious of buying any more hotter shoes.