Why has the wonderful Dizzy style been discontinued? I am told by all the stores I visit that is was the most popular style & they all still get many requests for it. It was comfy as well as being stylish and I have personally recommended this shoe to hundreds of people around the world. BUT towards the end of 2015 & all of 2015, the button on 3 of my pairs fell off & instead of being just cosmetic, they held the strap on - so I now have 3 barely-worn pairs that are unusable. I've contacted Customer Services many times as I wouldn't trust my beloved Dizzies to any ordinary cobbler, but Hotter won't repair them or replace them. There has definitely been a quality control failure at Hotter during that period. The beauty of these shoes were that they were elegant, but most importantly, were not full off cut-out shapes that are not ideal for our rainy British weather. How can Hotter offer Shake in winter with all its cut-out heels - and the Velcro on its strap was hopeless in less than a year. The staff in their shops, say HQs don't appreciate feedback from them even though they keep asking for Dizzy to be resurrected due to customer demand. Working with feet, I recommended Dizzy to all my clients so Hotter has lost a lot of sales. And I agree with many comments, their Customer Service team are hopeless - no initiative. I do feel Hotter have lost the plot & many previously-loyal customers. Less leather, more fabric & much higher prices!