Sandals bought for my husband 4 years ago were left in the wardrobe. When I realised this last year, he told me that they had rubbed sores on his feet just under the outside ankle bones. I tried to stretch them and he wore them again. They did this again and I photographed his feet and sent these photos and the sandals back to Hotter explaining the situation. They sent them back again saying there was no fault. I tried again to stretch the sides but they are stitched in a way that makes a ridge, which is what rubs his foot. This happened again. Now I am going to remove the stitching and I think that will make them more comfortable. However, I do not think my husbands will be persuaded to try them again. Certainly not on holiday!