Whilst the shoes were very good unfortunately they didn't fit so I had to return them. However after two and a half weeks of not hearing if the shoes had arrived I telephoned and was told that they hadn't been received, but it could take up to three weeks. In the meantime I had paid for these shoes on a credit card (as this is the safest way to pay on internet) so I had to pay my bill to avoid interest. I have since been informed that they are in receipt of the shoes and will issue a refund. Although the shoes are good I would never deal with this company again because of the innificient way that the returns are handled. Very disappointed. I should add that these shoes were collected by a courier, so shouldn't have taken so long to arrive back when it took just a couple of days from my order for me to receive them.