Not a bad product bit the service…oh dear. I haven’t been waiting as long as some of you have, only 11 days and counting, but I find it unforgivable that a manufacturer can’t supply their shops well within that time. After all, their website proclaimed that the item and the size that I required were in stock. True, they do state that you should allow 7 days for a shop delivery but eleven and still counting? Call me impatient if you will but if other businesses can deliver well within that time frame then so must Hotter. I have asked for my order to be cancelled and won’t be ordering from them again. I originally went to their local shop only to be told that they did not have my required size in stock. Fair enough, but why, when I requested if they could order that particular size for me did they refuse? The assistant informed me that I would have to order it online myself which I did. Can’t understand it myself, Hotter shop Hotter product but they can’t order it for me. Poor customer service,? Ill informed staff,? Or a couldn’t care less attitude? I only know that when I’ve been in that shop before, the assistants have been more than helpful but not, unfortunately, this time.