My mum owns 12 pair's of hotter shoe's. 1 pair she bought about 5yr ago she didn't wear overly often preferring to keep them for odd breaks away. The upper part of the shoe was in pristine condition but whilst wearing on a short break the sole of 1 totally fell away from the upper and my mum had to change into another pair. These shoe's were expensive and looked after. Upon return to the shop she was told that 'it happens' and they were 'old'. Well my mum could be classed as old but things aren't dropping off her. Upon reading the many complaints about hotter soles I wonder how they can justify the price's to a mainly older clientele when the shoe's seem to be a trip hazard. Better off going to Clarkes!