Very petty minded new management. I purchased 2 pairs of shoes in 2012 in a size 9 but they came up 1cm shorter than all my other shoes. I then purchased several pairs of sandals because they were pretty to look at and the length did not matter so much. I did mention to their technical department that their shoes were shorter than the other makes but they would not accept this. Their shoes come up quite wide however. I ordered three pairs of sandals last summer, which I was very pleased with. When I tried to order another similar pair this year I was informed that I had been banned from ordering on line and that as I live abroad I would have to come to England if I wanted to purchase the shoes. The shoes I wish to purchase are not available in the shops as they are an old style. I wrote many times to the CEO but she dodged the issue continually, telling me that she was only trying to help. This is the first time in my life that I have experienced such treatment and I can only add my agreement to the other lady who has stated the Hotter are indeed a Horrible Company.