The size issue that I had with Hotter shoes has been sorted out now that they are manufactured in the UK. I have no problem with the shoes, they are comfortable, well made and attractive. I also have nothing but praise for the staff in the shops who are friendly, hard working and helpful. However, Hotter's customer service falls way below the standard I am used to. As I have been banned from ordering shoes by post, because 5 years ago I returned some shoes which were too small, I have now to find different methods of buying them. When I asked Customer Services which stores would have the shoes in the size I was looking for, she told me that she was was unable to do this because the information was not up to date and if I turned up at the store and the shoes were not there, I would come back and complain. I politely explained that I could ring the store to check but she replied "Well you are not going to visit all 77 of them now are you?". I continue to try to support British firms, including Hotter, but fear that until their staff are given some training on the telephone, and the management take accountability for their shortcomings, they will not achieve their objective of a 40% increase in mail order sales.