I am not actually reviewing the shoes themselves but rather the customer service which is incredibly bad. I ordered a pair of boots in the middle of November for a trip that I am taking in mid-Dec. After receiving the original order confirmation I never heard another word from them.. I could never get an answer on the phone and resorted to three emails which were never answered. Today I called and clicked on the new order choices and then got a response. The bottom line is that the shoes were finally shipped on the 7 Dec.--three weeks after the original order was made. They will not be here for my trip so I will have to return them after my trip. The only response I got from the young lady on the phone was that they are very busy. I suggested they hire more help and informed her that I would never order from their company again.