I ordered a pair of hotter shoes in the hotter sale with a discount voucher, the shoes were dispatched, the wrong size, the wrong colour, the wrong material, I telephoned to find out how to return, filled out the voucher saying I would still like the correct pair of shoes resent, the lady I spoke to did not say they would not be available. After about 4 weeks I rang to see when I would receive the shoes and was told they did not have any in stock and the lady I spoke to before should have sent out the correct pair straight away, I asked when they might be available and was told he did not know when or if they would have them in again and the next delivery was not due until September it’s now the beginning of August, this is Hotter I am speaking to not a retailer. The man just kept offering a refund, to say I am disappointed is an understatement, I ordered the shoes to go with a dress for an event, clearly this I missed, but I would have still liked the shoes, but was told they could not guarantee their availability. The return form which I completed asked if I would like a replacement sent which I ticked, the man said they did not automatically resend out replacements despite this being on the form and talking to someone before I sent them back. Nobody rang when I sent the shoes back to say they were not available I had to chase up the order, very disappointing experience, I am now waiting for a refund. I will not use this company again