We have gotten three pairs of shoes/boots from Hotter so far, with a fourth on order. My first pair I was not happy with, as it was too tight and the right shoe hurts when I wear it, but my daughter's first pair she was ecstatic with, and her exact words were, "These shoes changed my life!" She works at a sales job where she is on her feet for 10 hours a day, and her feet hurt her so badly she was thinking of quitting until she got these shoes. She LOVES them, and wanted another pair just like them, but they don't have her size in the other color she wanted. The second pair that I ordered for myself are a pair of boots, and I LOVE THEM! They fit perfectly and feel great. My daughter has another pair, of shorty boots on order, and is planning on getting another pair of shoes from Hotter as well. I would highly recommend them (for people needing a wider width), but do know that it takes a few weeks to arrive. So I would definitely give 5 stars if the first pair had fit as well as these boots do, and if the delivery time was not greater than two weeks. Also a plus, it's fun listening to the British accent when you're ordering over the phone!