Purchased the easy sandal for years.Have arthrtis in my ankles so always found these to be very supportive .However, purchased another two pairs this year as i felt i couldn't be without them even in the winter months.I tried on the new pair's which were fine on the width just put them away till needed - what a mistake !.Due, to Hotter being unable to supply me ( which i was willing to pay for ) with a new pair of insoles decided to use one of the new pairs.The new pair was tipping me forward as the heel height is higher, also there dont seem to be any support around the straps, my feet are moving around. While, i appreciate i have health issues the sandals were fine before they messed around with them.Won't be buying these expensive sandals again , was prepared to overlook the cost for comfort.Sadly ,comfort is not there anymore.