Absolutely appalling! I ordered a pair of walking sandals for £50, spending a bit more money to get a pair I could walk in all day. I wore them for one day, they hurt the arch of my foot so much it hurt for 3 days after! I tried to return them and was informed that because I had worn them they would not exchange or give me my money back; although how I was supposed to know that they would not support my foot properly before wearing them I don't know. Also, returning the shoes was difficult, I had to wait in for a courier all day because they use Hermes. V. bad customer service, £50 wasted! I will not be using this shop again, they have lost my business over their returns policy.