I have been a Hotter customer for over 20 years. Having quite slim narrow feet, I am finding their shoes now are no longer suitable for me - usually far too wide. Their returns policy has also changed in recent months. Not so easy to return if you can't get on with the shoes - so read the small print before you buy and make sure, if you choose to 'persevere' with them a while, they remain as new, or this could affect the chances of a refund. (I don't recall attention having been drawn to this change by Hotter.) Understand company has changed ownership though. Certainly not so client friendly. I won't be remaining a customer - it's time for a change.