I have been a customer of Hotter for years since their shoes and boots always had a cushioned foot bed and arch. I can not walk on hard surfaces due to problems with my feet. Do not know why they have changed and lowered their quality but they have lost me as a customer. After looking for a new pair of boots I ordered the Padstow boot because the foot bed or inner sole could be removed, figured they would have some cushioning. When the boots arrived I remove the inner sole to find the sole was not glued to the cushion good and was coming apart. Called customer service they had no replacement for it, then asked if they had a replacement sole that they sell. Response was no yet go onto their website to find they sell soles separately. I could send the boots back. Horrible customer service too on top of poor quality.