Ordered slippers as a Christmas gift for my mom. Received them on the 29/11/2019. My mom liked them but they were too big. Contacted Hotter on 2nd Jan 2020 who told me I could not exchange them as I’d purchased them before 1st December. I explained I would go into my local shop to exchange them to avoid postal charges but still they refused. It seems that they only class purchases made after the 1st December as Christmas gifts! Very annoyed as slippers were expensive.
5 years ago
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