This is my second review, the first being negative but this one I believe is fair and positive. I left a message for someone to call me. I had a call half an hour later by a very efficient lady called angelica. I have been trying for more than four weeks, and many emails with various people, to return a pair of Mist walking shoes. Despite giving all the information requested and waiting all day yesterday for a collection which didn't happen, I felt very disappointed with hotter. However after speaking with angelica i feel that my complaint has been taken seriously and we have agreed that I will now take them to a drop off shop. Hopefully my faulty shoes will now be dealt with. Thankyou Angelica for your help and patience.