I have bought lots of Hotter shoes over the years but have found that the soles of many of them have disintegrated after only having been worn a few times. I now discover from reading other reviews that this is a common occurrence with Hotter footwear. When I complained, sending a pair back for them to inspect, I was still fobbed off, which apparently seems to be the way other similar complaints have been dealt with. This was obviously a widespread, serious problem which should have been addressed, instead of being ignored. Extremely disappointing, especially as I always liked their styles, coupled with comfort. And, sadly, Customer Service very poor.