I placed an order on their official website almost a month ago, and the item is still stuck with their shipping partner. I’ve reached out multiple times over the past week, but have received absolutely no response or support. It’s a very simple issue that could’ve been resolved quickly, but they just keep dragging it out with complete silence. Clearly, this brand is only focused on marketing and completely neglects after-sales service. I expected much better from a supposedly reputable company. If you care about customer service and accountability, I strongly suggest avoiding this brand. Very disappointing experience.