This has been one of the most disappointing shopping experiences I have ever had. The sizing with this brand is completely unreliable. According to their size guide I should be between a small and a medium. Yet across their dresses I have ended up in a small, medium, large and even large plus. Nothing is consistent and it makes shopping with them impossible. I tried one of the dresses in store and the only one they had available in my size had a stain on it. I then ordered the same style online in the size I had already tried, and it turned out to fit completely differently and did not work at all. After weeks of back and forth they finally sent me another size to try and once again it did not fit. That means I have now wasted time and money across several sizes without a single one being right. The customer service has been equally poor. Every time I emailed, I was told one thing, waited 24 hours or more for a reply, and then the next email would completely contradict the previous one. There was no consistency, no accountability and no effort to make things right. At no point did I feel like a valued customer, and I was left doing all the chasing to try and get answers. Between the inaccurate size guide, the poor quality control, the stained dress in store, and the extremely slow and unhelpful customer service, I can confidently say I will never buy from this brand again. I will also be warning others not to make the same mistake, because what looks nice online does not reflect what actually arrives or how you will be treated if there are issues